After checkout, email 1–5 reference photos to support@3dportraitlab.com along with your order number. A clear front-facing photo at eye level is all we need to begin — side profiles and full-body shots improve likeness accuracy.
✓Front-facing — required
✓Side profile — recommended
✓Full body — for full-figure figurines
✓Selfies & everyday photos all work
02
Approve Your Design
Our 3D artists sculpt your figurine and send you a digital preview within 24 working hours. Review every detail and request any changes — we only print once you're fully satisfied.
03
Receive Your Figurine
Your figurine is delivered to your door within 2-3 weeks after your design approval — packaged in a premium gift box, shipped worldwide with full tracking.
From photos to delivery — your questions answered.
Within 24 working hours of reviewing your photos, our sculpting team delivers a personalized 360° 3D design proof to your inbox. After you approve, WJP printing and quality inspection complete in 3–5 working days. International delivery then takes approximately 6–9 business days. For any occasion with a specific date, we recommend placing your order at least 2-3 weeks in advance. During peak season (Nov 1 – Dec 31), allow up to 30 days — higher order volume and multiple revision rounds can extend the design stage.
A clear front-facing photo at eye level is all we need to begin. For best accuracy, provide 1–5 photos including a side profile and a full-body shot (for full-body figurines). Natural daylight, no filters, no beauty apps. Everyday smartphone photos work perfectly — no professional camera required. See our Photo Guidelines for tips by figurine type.
Our process combines hand-refinement by our Digital Sculptors with WJP full-color printing at ±0.1mm precision and 1.6 million polygon mesh detail per figurine. You review and approve a full 360° design proof before anything is printed — and request unlimited free refinements until every detail is right.
Yes — unlimited free revisions for refinements based on your original photos. After receiving your 360° 3D design proof, request as many adjustments as needed: facial features, hair, outfit details, accessories, slight pose adjustments. We never begin printing until you give explicit approval. Restarting from scratch, switching to entirely new photos, or completely redesigning the pose after sculpting has begun may require an additional modeling fee, and our team will review it with you before proceeding.
If the physical figurine differs significantly from the 3D design proof you approved — in color, proportion, or detail — we remake and reship it at no cost. No forms, no argument. This is our Design Guarantee. You also have a 7-day protection window after delivery to report any transit damage for an immediate free remake.
Full-body portraits: 9cm ($219), 12cm ($279), 15cm ($329 — Most Loved), 18cm ($429). Couples & Wedding: 12cm ($499), 15cm ($649 — Most Loved), 18cm ($849). Pet memorial figurines: 8cm ($199), 10cm ($249 — Most Loved), 12cm ($319). Portrait busts with rosewood base: 8cm ($299), 10cm ($399 — Most Loved), 12cm ($629). Family sets available in 12cm, 15cm, and 18cm for 1–6 people. Oversized figurines run 20–35cm from $629, and Oversized busts run 15–25cm from $1,099. See our Size Guide for display recommendations.
Yes — we ship to the US, Canada, the UK, Europe, Australia, and most other countries worldwide. Free worldwide tracked shipping is included on all orders of $149 or more. We ship via DHL, FedEx, and UPS. A tracking number is emailed to you the moment your package is dispatched, and you can monitor real-time status on our dedicated tracking page.
Yes. Split your order into 4 interest-free payments with Shop Pay Installments (powered by Affirm). The standard 4-payment plan uses a soft check that does not affect your credit score. Longer monthly plans may also be available at checkout, subject to approval. Available on eligible orders — just select your preferred option at payment.